Pet Food Express is Honored by Marin Humane SocietyThe Marin Humane Society celebrated For the Love of Animals on March 7, 2015 at The Clubhouse at Peacock Gap.
Marin Humane Society 9th Annual Gala
(MHS CEO Nancy McKenney, Pet Food Express President Michael Levy & MHS Board President Robin Rodi. Photo courtesy of Marin Humane Society)
MHS furry ambassadors welcomed over 300 guests that enjoyed a silent auction reception followed by a seated program. The Humanitarian Award was presented to Michael Levy and Mark Witriol, founders of Pet Food Express. Thes entrepreneurs were recognized for their commitment
and business model that has improved – and saved – the lives of tens of thousands of animals.
A vegetarian dinner followed with an active live auction, dessert dash and dancing. The elegant evening raised $214,000.
Next year the Marin Humane Society looks forward to celebrating the 10th annual gala at the same location on Saturday, March 5, 2016.
Oakland Mayor Proclaims January 11 Pet Food Express Day!We're honored to receive Oakland Mayor Libby Schaaf's recognition for our work with animal rescues and police K-9's.
(New Oakland Mayor Libby Schaaf visited PFE HQ on Jan. 7 to thank us for giving back to the City of Oakland and helping California police dogs.)
Pet Food Express employees were thrilled when new Oakland Mayor Libby Schaaf offered her first proclamation, declaring Sunday, January 11 as Pet Food Express Day in Oakland!
In one of her first public appearances, Mayor Schaaf visited Pet Food Express in Oakland to announce to the city that we were the first recipient of the “Giver” Award from the National Retail Federation.
“Pet Food Express reflects the best of what Oakland is today and what it can be tomorrow,” Mayor Schaff said.
The “Giver” Award was presented to Pet Food Express Founder and President Michael Levy in New York on January 11. The honor recognizes the work Pet Food Express has done to help California police dogs. More than $600,000 has been raised over the last six years to provide life-saving equipment—such as bullet-proof vests—to California police dogs.
“I know how hard these dogs work. They deserve to be well taken care of,” Michael Levy told the San Francisco Chronicle.
The seventh-annual Cover Your K-9 fundraiser will be held in all Pet Food Express stores this summer, with all proceeds from the self-service dog washes going to police dogs.
JobsIf you're as passionate about pets as we are then we probably have a job for you!
We’re pet fanatics. We’ll adopt the older dog with hip issues and we always have room for one more cat. Our trunks are filled with leashes, tennis balls and doggie water bottles. We’re a little bit crazy about our pets, and our passion for them has been the catalyst for our success, from our strong growth and national industry awards to our five straight years (2009 - 2014) of being a Top Bay Area Workplace.
Our strategy is simple: if we wouldn't give a product to our own pets, we won't sell it to our customers. We ban products with unnamed animal by-products and other suspect ingredients and test all our chewable products for lead, making sure they exceed the safety standards for children's toys. We trust and empower our people to do the right thing every day and value service to others above all else.
"Nothing is more rewarding than receiving a lick on the face by a grateful pet." - Michael, Manager Trainee
We're at 50+ stores and counting, but that doesn't mean we act like a large corporation. We're still owned and operated by the same two guys, Michael and Mark. Our executives visit stores every weekend and know the names of pretty much everyone at our company. Instead of the water cooler, we gather around the company dog park.
Caring about pets is not an afterthought or a gimmick; it's at the heart of who we are as a company. Our My Mutt program has raised over a million dollars for animal rescues and shelters. We feed over 40,000 homeless animals every year, including 11,000 homeless pets at San Francisco Animal Care and Control. We help to provide bullet-proof vests to ever Northern California K-9 that needs one.
"I love that Pet Food Express cares so much about doing right by their employees, the customers and their pets." - Sarah, Group Mentor
Fetch your next job with Pet Food Express
California Transparency in Supply Chains Act
The California Transparency in Supply Chains Act of 2010 went into effect on January 1, 2012, with the goal of eliminating slavery and human trafficking from global product supply chains through increased disclosure of corporate actions.
We at Pet Food Express are committed to socially responsible behavior. Treatment with dignity and respect, safe working conditions, and fair compensation should be a universal reality in the workplace, and we are pleased to see new legislation making this a priority.
Pet Food Express expects our suppliers to comply with all applicable international and local laws, rules and regulations during the manufacture and distribution of merchandise sold in our stores. Though at this time we do not engage in verification, audits, or certification requirements of our suppliers to evaluate and address the risk of human trafficking or slavery, we certainly do not intentionally or knowingly do business with any company or person that uses slaves or subjects people to trafficking.
In order to promote prevention of slavery and human trafficking, we do provide mandatory training, particularly with respect to mitigating risks within the supply chain of products, to all employees and management directly responsible for supply chain management.
We understand and appreciate that companies have an important responsibility to make a stand on this unfortunate global issue. Therefore, as we expand our business, we fully expect to implement internal company policies and procedures to further discourage inhumane labor practices, slavery and human trafficking. Although we do not currently have internal accountability standards or procedures in place, we have begun to draft an internal accountability process, which includes procedures to address suppliers who fail to meet our company standards. The first step of this new process is to include a Supply Chain Code of Conduct within our standard supply chain agreements in order to introduce our company standards to suppliers; we expect to have this Code of Conduct finished during 2015, with its inclusion on agreements for new suppliers thereafter.
Off-Leash Dogs in the GGNRAPet Food Express continues to support an off-leash Golden Gate National Recreation Area.
Photo by Mark Rogers Photography
WHY WE OPPOSE THE GOLDEN GATE NATIONAL RECREATION AREA’S DOG PLAN
Areas where our dogs have been welcome to walk or play off-leash for decades could be severely cut or banned outright under the latest GGNRA dog plan. The new rules would affect off-leash as well as on-leash access at Crissy Field, Fort Funston, Muir Beach, Rancho Corral de Tierra on the slopes of Montara, and many other park lands.
The San Francisco Board of Supervisors recently unanimously passed a resolution objecting to the GGNRA plan, which prompted Sierra Club head Arthur Feinstein to say that the board is pandering in order to “gain points with a minority of extremist dog owners” (SF Gate, “Park Service Not Around to Hear From Dog Lovers” 10/22/13). However, SF dog-owners are far from being a small group, with the 2010 census confirming that there are actually more dogs than children in San Francisco. We believe that as responsible citizens, we must be realistic and fore-thinking about how to accommodate nearly 120,000 local dogs in a city with limited space.
There hasn’t been a single peer-reviewed, site-specific study - as required by law - that supports such a drastic restriction of dog-friendly areas. The GGNRA should be obligated to provide a factual report before they pass legislation.
The Golden Gate National Recreation Area was set up to be a RECREATION AREA for a densely populated, urban area. These trails and beaches have been set aside for dog walking since the original pet policy in 1979.
If the dog management plan is adopted, the majority of the Bay Area’s dogs will have to find somewhere else to go, overcrowding the few dog parks available. That will create more dog-related problems than the GGNRA proposal allegedly solves.
- We are not suggesting unlimited dog walking access, and we advocate responsible dog ownership in all GGNRA lands. But there is no credible reason to deny fair and reasonable access for both on- and off-leash dog walking that has taken place on GGNRA land for more than 50 years.
WHAT PET FOOD EXPRESS IS DOING TO KEEP THE GGNRA OFF-LEASH
As a company – and more personally, as dog lovers who are alarmed by the suggested changes - Pet Food Express feels strongly about this issue, and has been a proud participant in the cause of keeping the GGNRA off-leash. In the first half of 2014, we assisted this movement in a myriad of ways:
Leading up to the San Francisco Town Hall Forum on GGNRA Dog Management Plan, and immediately after, we devoted the main page of our company website to educating the public and generating support.
Pet Food Express’s booth space at the Cow Palace Dog Show was dedicated to collecting signatures and increasing awareness regarding GGNRA's proposed plan.
Beginning the last week of January and throughout the month of February, we hosted dog group volunteers at information tables in many of our locations.
In February, we joined with Supervisor Scott Wiener on radio ads which broadcast on KFOG, as well as running ads in the Marina Times.
Postcards protesting the changes were provided to interested customers in all stores within the affected area of the Bay. Our stores were also designated drop-off locations for postcards to policy-makers, and the cost of postage assumed by Pet Food Express, to ensure that every off-leash supporter who wished to be heard would be. The National Park Service later confirmed that by the time the public comment period ended on February 18th, they had received 3000+ postcards from our customers.
- Banners and posters were distributed to Pet Food Express stores in San Francisco and Marin to raise customer awareness.
We are just one of the many groups opposing the GGNRA plan. Other opponents of the proposed changes:
U.S. House Minority Leader Nancy Pelosi
U.S. Rep. Jackie Speier
San Francisco Board of Supervisors (unanimous)
San Francisco SPCA
Marin Humane Society
DogPAC of SF
and many more…
For more information visit www.saveoffleash.com
3. Our Information Sharing Practices
(b) Public Areas. Your use of areas of the Site that are intended for interaction with other users (e.g., message boards, discussion rooms, and other online forums) may allow you to post information. By choosing to use these areas, you understand and agree that anyone may access, use, and disclose any information that you post to those areas. For example, any information (including images) you post to a lost and found bulletin page on the Site will be accessible to all other users of the Site. In addition, if you are a participating shelter or rescue organization, any Personal Information you provide to enable users of the Site to contact you will be shared.
(c) Aggregated Information. From time to time, we may share your User Information (alone or aggregated with User Information of other users of the Site) with third parties (e.g., third parties who serve advertisements on the Site and who use such information to deliver advertisements that they believe will be relevant to you). We will not share any aggregated User Information, however, in a manner that would enable the recipient to personally identify you. In addition, we may combine Non-Personal Information with Personal Information in a manner that enables us to trace Non-Personal Information to an individual user. We do so, however, only for our own internal business purposes and will not share such combined data with third parties in a manner that would enable the recipient to personally identify you.
(d) Service Providers. From time to time, we may enter into relationships with third parties who provide services to us (e.g., data management, billing, or storage services). In those circumstances, we disclose User Information that is necessary for such service providers to perform those services and require that they maintain the confidentiality of such User Information.
6. Modifying and Deleting Your Information. If you would like to modify or delete from our database any User Information you previously submitted or any information you posted on the Site, please contact us by e mail at email@example.com. Please note that sometimes these requests may take up to ten business days to process, that any User Information that we have copied may remain in back-up storage for some period of time after your request. Also, please note that we will maintain User Information in our database whenever we are required to do so by law.
7. Security. We have implemented reasonable measures to help protect your User Information from loss, misuse, or unauthorized access or disclosure. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your User Information, we cannot guarantee its security.
8. Links. The Site may contain links to other websites. We are not responsible for the privacy practices of any such other website and urge you to review such practices prior to submitting any information to such websites.
9. Children’s Privacy. We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. The Site is not intended for and may not be used by children under the age of 13. We do not knowingly collect information from children under the age of 13 and we do not target the Site to children under the age of 13.
Last updated May 2, 2014
Cover Your K-9
The Cover Your K-9 program was created to protect California police dogs by providing life-saving protective vests, emergency training and trauma kits for K-9 handlers, medical care for retired police dogs and heat alarms for police vehicles so the dogs do not overheat.
So far, with your help, we’ve been able to offer these protection services and materials to more than 300 California police dogs—and we won’t stop until every K-9 has been “covered!”
How can you participate? Glad you asked! Just visit one of our stores on July 18 or 19, buy a pet wash token ($15 per token) or make a monetary donation and all the proceeds will go directly to help K-9s in California.
PLUS, we will have police dogs and handlers in all of our stores; don’t let your family miss out on the opportunity to meet a real-life K-9 hero!
During Cover Your K-9, you get a clean dog and get to help working dogs at the same time! (In fact, you can buy all the tokens you need for the entire year, and all the money will go to K-9s.) We look forward to seeing you at our stores during Cover Your K-9!
Bay Area Pet FairThe Pet Food Express Bay Area Pet Fair features the MOST adoptable animals in one place anywhere in Northern California.
Please visit us again, as exciting details about this year’s Pet Food Express Bay Area Pet Fair are coming soon!
VIP PetCare Wellness CentersVIP Petcare now hosts four Wellness Centers in the East Bay, South Bay, and Sacramento area.
These VIP PetCare Community Clinic locations are unlike our regular weekend clinics. Each one is located inside a Pet Food Express store in a more traditional veterinary setting, and are open to the public during the week. We have expanded our services at these locations significantly. Check below to see some of the new services available to you. While we cannot provide surgeries at these facilities, we are able to provide far more diagnostics and treatments than we can during the weekend clinics. We recommend these centers for more complete veterinary care, where you can bring your pets for yearly physical exams and diagnostic of basic illnesses and injuries. All of the services you can find at our weekend clinics are available here as well, although pricing for basic services is higher at the Wellness Centers than at our regular weekend veterinary clinics. Please drop in and speak to our veterinarian for more information!
Walnut Creek 1388 S. California Street - Every Monday, Tuesday, Wednesday & Thursday from 2:30pm - 7:30pm
(Pet Licensing available for all of Contra Costa County except the city of Antioch)
San Jose 1152 Blossom Hill Road - Every Monday, Tuesday, Wednesday & Thursday from 2:30pm - 7:30pm
Roseville 1009 Galleria Boulevard - Every Monday, Tuesday, Wednesday & Thursday from 2:30pm - 7:30pm
San Francisco 1975 Market St. - Every Monday, Tuesday, Wednesday & Thursday from 2:30pm - 7:30pm
Please click here to find a schedule of weekend Community Veterinary Clinics near you and regular clinic pricing.
Wellness Package ... $85
Physical Exam & Health Check (Chem 25, Comp CBC)
$15 Heartworm/Lyme 4DX Test
With Purchase of 12-Month Supply of any Heartworm Preventative
Puppy Pack 1
Puppy Pack 2
Puppy Pack 3
5in1, Deworm, Fecal Test
5in1+Lepto, Nasal Bordetella, Deworm
(Add Fecal Test...$15)
5in1+Lepto 4, Injectable Bordetella, Deworm
(Add Fecal Test...$15)
5in1+Lepto 4, Bordetella, Fecal Test
VACCINATIONS AVAILABLE INDIVIDUALLY
Add K9 Rabies to any Package for $15
Kitten Pack 1
Kitten Pack 2
Kitten Pack 3
3in1, Deworm, Fecal Test
3in1, FELV, Deworm
3in1, FELV, Purevax Rabies, Deworm
(Add Fecal Test...$15)
3in1, Purevax Rabies, Fecal Test
(Exposed to Outdoor Cats add FELV...$24)
VACCINATIONS AVAILABLE INDIVIDUALLY
Physical Exam + Health Certificate - Please Call in Advance
Lyme Titer (Quantitive C6 ELISA ........................... $60
Rabies FAVN Titer - Please Call in Advance ....... $225
Tapeworm Deworm ....................................... From $29
Health Certificate - Please Call in Advance From $75
* Diagnostic Testing Available Including: FeLV/FIV, Thyroid, Allergy, Urinalysis, Heartworm
* Additional Vaccinations Available Including: Lyme, Influenza (H3N8), Rattlesnake
SAVE ON MEDICATIONS FOR YOUR PET!
Contact Our HelpDesk at VipPetCare.com
1 (800) 427-7973
Save a KittenOn behalf of California’s kitten population, thank you very much!
Our Save a Kitten fundraiser is an annual effort to collect life-saving supplies for homeless, baby kittens! Kitten Season is the perfect time to share information on the essential need for new kitten foster families. This year, we collected more than $122,040 in essential kitten supplies that helped support more than 100 California rescues and shelters.
Why do we do it? In California’s temperate climate, kitten season lasts a long time, meaning there are more baby kittens than shelters and rescues can handle. We wanted to help, so we began collecting items needed for kittens’ survival, and shared with our rescue partners and their generous foster families.
Your donations are greatly appreciated—and thankfully they grow every year, as we see more and more kittens arrive! Our stores really get a kick out of delivering the kitten supplies to the shelters, and we’d love it if you would join us for the visit. (You might even get to hold a little fuzzy recipient!)
Every May, Pet Food Express hosts our annual Kitten Season fundraiser at all our stores! And a friendly reminder, we have nine stores with full-time cat adoption centers, so if you’re ever looking for a new kitty, you know where to go!
Thanks for spreading the word about kitten season!
Ask a VetFor customized answers to your pet health questions ASAP, ask a veterinarian on JustAnswer.
JustAnswer makes it easy to get custom answers to pet health questions.
Ask a veterinarian about animal poisons, nutrition, diseases, or behavior – for information, a second opinion or peace of mind.Answers come in minutes, 24 hours a day. All of the vets on JustAnswer are verified to be veterinary school graduates and employed as veterinarians.
Buy 3, Get the 4th Free
Mix or match any 3 sizes or formulas of the following pet foods within any one brand and get the 4th free!*
Dog & Cat Kibble
Dog & Cat Cans
Dog & Cat Freezedried and Dehydrated
Mix or match any 3 items within a category below and get the 4th free!*
Treats & Chews
Dog & Cat Raw Diets
*How this works: Within the listed categories only. The free item will be the least expensive item. This offer may not be combined with any other discount. See clerk for complete details.
Suspect IngredientsWhat are they and what do they do?
Unspecified Animal By-Product and By-Product Meal
Animal by-products and animal by-product meals may include mammal and poultry intestines, organs, heads, feet and bones. The proportion of intestines and organs (good and highly nutritious) versus heads, feet and bones (less nutritious and potentially too high in minerals), as well as the specific animals used, may vary considerably, even from batch to batch. Although this ingredi-ent is not necessarily bad, the inconsistencies allowable under the regulations can result in quality variations that may cause digestive problems, including vomiting, diarrhea, gas and refusal to eat.
Animal fat may include mammal and poultry fat and comes primarily from slaughterhouse waste and grocery store fat trimmings classified as inedible for human consumption. Other sources, such as recycled restaurant grease, are also allowable. Again, although this ingredient is not necessarily bad, the variability of sources permitted under the regulations can result in quality variations that may cause digestive problems, including vomiting, diarrhea, gas and refusal to eat.
Meat and Bone Meal
Meat and bone meal is made from slaughterhouse leftovers and bone. The resulting ingredient is low in protein (less than 50%) and high in ash (more than 35%). High ash levels are often implicated in kidney disease, a leading cause of death of dogs and cats in the U.S.
BHA, BHT, Propylene Glycol
BHA has been shown in laboratory studies to cause cancerous tumors. BHT may become toxic or may cause other chemicals to become toxic when found in certain combinations. Propylene glycol is illegal to use in cat foods as it is proven to cause a severe bleeding disorder.
Artificial Colorings and Flavors
Dogs and cats don’t use colors to feed, so why include them? Different colorings have been shown to cause everything from cancer to a wide variety of allergic reactions. Artificial flavors are typically used to make unpalatable things palatable. If it doesn’t taste good enough to eat on its own, then find something better!
Answers to commonly asked questions
Have the banned ingredients harmed or killed dogs or cats?
While some of the information we used to help us make this decision is anecdotal (stories of personal experience of pet owners) many scientific studies exist to support our decision. We are happy to furnish you with website references and published scientific study results upon request.
I feed Science Diet/Iams/Eukanuba. What do you sell that I can feed instead?
We understand that these national brands have been around for many years and pet owners who feed them are often very comfortable with how they have performed in the past. We too, feel these brands have been staples in the marketplace. However, national manufacturers now all offer top-of-the-line products which, by their own admission, are their most nutritional superior brands. These are now the only products we carry within these lines. We would be happy to show you any of these foods.
I feed (a food manufactured by a company that we do not sell). What do you sell that I can feed instead?
We sell a wide variety of premier foods, one of which should meet the needs of your pet. In order to decide which food or foods that is, I’ll need to ask you several questions.
My dog/cat will only eat the food I am currently feeding. How can I get him to eat other foods?
Palatability, how food tastes and feels in the pet’s mouth, can be one of the most challenging aspects of ensuring your pet is fed a nutritionally superior diet. It’s easiest to compare our pets to children when it comes to food. What 5 year old would pass up a hot fudge sundae for a bowl of vegetables? But, what parent would allow their 5 year old to eat a hot fudge sundae instead of their daily vegetables? We can all agree the hot fudge sundae isn’t more nutritious, but it sure is tastier. And when it comes to tasty, your dog or cat is more like a 5 year old and less like a responsible parent. So if they won’t be responsible, you have to be. What lower quality pet foods lack in nutrition they make up for in taste. So switching can be tough. Try adding a small amount of warm water, popping food in the microwave for several seconds or topping with canned or raw food. Go slow when transitioning to a new food. It may take or week or several months. This enormous improvement to your pet’s health will be worth the time and effort.
The last time I switched foods my dog/cat got diarrhea/gas/upset stomach. Is that inevitable?
The key to switching foods for an animal with a sensitive digestive tract is to do it slowly. The average dog/cat can switch in 5-7 days. Owners should slowly increase the amount of new food being fed and decrease the amount of the old food. ALWAYS judge your ability to advance this ratio based on your pet’s digestive tract and tell-tale signs such as loose stools, flatulence (stinky gas!) or vomiting. Some animals will switch to new foods with little or no digestive upset. Others may take a month or longer. Whatever your timeline, just remember, you are doing this to improve the health of your pet.
My dog/cat has food allergies. What should I do?
Food allergies account for less than 10% of allergy symptoms (inhalant allergies and environmental allergies comprise the other 90%). However, if your pet does have a food allergy, it is most likely to a protein source such as beef, milk or gluten (the protein portion found in grains). There are many alternative protein foods such as Pinnacle’s Duck & Potato or Trout & Sweet Potato, or try a grain free diet like Taste of the Wild. Additionally, dry and itchy skin can be relieved using skin healthy supplements like salmon oil or topical treatments such as Earthbath’s Oatmeal & Aloe Shampoo.
My veterinarian recommended the food I’m currently feeding. I’m not sure I should switch?
We sell a wide variety of natural, holistic and organic foods, one of which should meet the needs of your pet. In order to decide which food or foods that is, I’ll need to ask you several questions. If you have concerns about changing foods, just bring the bag to your veterinarian and have this discussion with them. Working with the veterinary community is the best way to make sure we end-up with the perfect food for your pet.
My breeder/neighbor/friend/relative/vet recommended the food I’m currently feeding. I’m not sure I should switch?
We sell a wide variety of natural, holistic and organic foods, one of which should meet the needs of your pet. In order to decide which food or foods that is, I’ll need to ask you several questions. If you still have concerns about changing foods, take the bag home and show it to the person who first recommended your current food. I’m guessing they’re going to want to try it, too! But, if for some reason it doesn’t seem like it’s going to work, just bring it back! At PFE you are welcome to return any product, in any condition (yes, even if you opened it and fed it to your pet), for a complete refund or exchange.
What is a natural, holistic or organic pet food?
A natural pet food is one that contains ingredients that are not subjected to chemical processing and contain no additives. Holistic pet foods take this one step further, including fruits and vegetables which offer your pet natural sources of vitamins and other nutrients. Holistic foods can also include glucosamine and chondroitin, a natural aid in joint disease, balanced levels of omega 3 and 6 fatty acids for ideal immune and skin health, and pre and probiotics to support digestion. Organic foods are required, by rules set forth by the USDA, to contain ingredients that are grown in chemical free soils (fertilizers and pesticides) and are not genetically modified in any way. We strongly believe in the health benefits of these types of foods and carry an extensive selection of all of them.
Pet Food Ingredient Standards
Choosing our pet's food is one of the most important decisions most of us make for their health and well-being. The numerous recalls in recent years illustrate the tenuous state of food safety in our country.
The lack of regulatory resources coupled with the rapidly growing number of choices, makes it difficult for a pet owner to determine which brands are better or safer. This is why we are taking the unprecedented step in improving pet safety by introducing our new pet food ingredients standards.
We have found that it is the makeup and quality of the ingredients that accounts for the overall quality of your pet’s food. Some ingredients often found in pet foods are inferior or unnecessary and others, although not inherently unsafe or nutritionally inferior, come from questionable sources and too often vary in composition or quality.
In order to offer greater assurances of safety and consistency in the food we sell, Pet Food Express is doing something no other pet supply company has ever done- we are excluding from our shelves what we feel are suspect ingredients found in dog and cat food and treats. They are:
- Unspecified animal by-products or animal by-product meals
- “Animal fat “
- “Meat and bone meal “
- BHA, BHT, and propylene glycol
- Artificial colors or flavors
For 20 years, Pet Food Express has been dedicated to providing a wholesome and safe selection of pet foods and treats. We promise to continue to research the latest developments in pet food so that we can be certain that we are doing the best for our pets….and yours.
Lead AlertAs part of Pet Food Express’ Safety Assurance Program, we are now testing all of our pet toys for lead before they reach our shelves.
Since no lead standards exist for pet products, we have elected to apply the current child safety standards set by the U.S. Consumer Products Safety Commission. Pet Food Express has invested in a testing tool that allows us to quickly and accurately scan products for a measurement of total lead concentrations**.
In our initial testing, we discovered several products that contained unacceptably high levels of lead. Although we neither received nor heard any reports of injury associated with any of these products, our own discomfort with allowing even a small risk caused us to notify the manufacturers and pull the products from our shelves.
*We use the Federal Child Safety Standards when testing pet toys.
**The instrument we use is a Niton XLt797Y X-ray fluorescence analyzer from Thermo Scientific. It is a widely used instrument for field and laboratory measurements by both regulatory agencies and businesses.
Product Safety Assurance ProgramAbout our Product Safety Assurance Program
In our growing global economy, it is becoming more and more difficult to be assured of safe manufacturing practices. Unfortunately, over the decades we have been in business, we have seen and responded to a growing number of serious pet product safety crises. We have reacted by increasing our vigilance about the products we choose to sell.
We wish that pet product regulation was more reliable. But until things change, we feel it’s our responsibility as business owners and animal advocates to do the best we can to ensure that the products we sell are as safe as possible.
Our Product Safety Assurance Program was designed to help to strengthen our already strict position in the pet retail industry. We know we won’t accept anything less than the safest quality goods from our suppliers for our pets…and yours and we want you to know it.
Our company is being especially proactive about issues in a way that is literally unheard of in the pet retail industry: We are studying ingredients and voluntarily banning the ones that we feel are questionable in quality and safety; we're testing for lead in all of our dog & cat toys and food bowls before they hit the shelves, in spite of manufacturer standards and we’re continuing to be the pet retail company leaders in providing the most diligent recall information available.
Why are we doing this?
Because we feel it’s the right thing to do. We simply wouldn’t sell it to you if we wouldn’t give it to our own pets.
For further information about the Product Safety Assurance Program, including test results and other findings, resources and product information, please see links above and feel free to contact us should you have any questions or comments.
Michael & Mark
By George Avalos, Bay Area News Group
By Paige A. Ricks, Oakland North
Posted by Youth Radio
By Bruce Newman, The Mercury News
By Caitlin Matalone, NBCBayArea.com
By Meredith May, Chronicle Staff Writer
By Laura McHale Holland, SF Examiner
Staff Report, Marin Independent Journal
By Eileen Mitchell, SF Chronicle
Nano Pet Products, LLC Realizes Increasing Growth from International Markets; Strength of the Euro and Other Currencies is Stimulating Spending in Non-U.S. Markets
Source: Nano Pet Products, LLC
By Crittenden's Retail Space News
By Eve Adamson, Pet Product News International
By Devon McPhee, Pet Product News International Writer
By Nancy Isles, Marin Independent Writer
By Deanne Fitzmaurice, Chronicle
Merrill Lynch, Business Life
By Emilie Rohrbach, Divine Caroline
By David Lass, Pet Product News International
by Peter Sinton, Chronicle Senior Writer, San Francisco Chronicle
Giving Tree FundraiserJoin us November 24 to December 31, for our annual Giving Tree fundraiser!
Thousands of homeless pets thank you for your support!
The Giving Tree provides toys and financial aid to dozens of California shelters during the holidays. Just last year, with your help, we raised more than $161,000 for lonely dogs and cats in shelters.
Here's a little history on how this all got started at Pet Food Express: Many shelter animals feel isolated and stressed, and toys can calm them and provide a fun activity. Although the animals can feel stressed any time of year, we feel the holidays are a great time to ask our customers to help provide toys and treats for homeless pets. Every pet deserves a toy or treat for the holidays!
It’s very stressful being in a shelter, waiting to be adopted, and we want to give a little joy to hundreds of homeless California pets this year. We look forward to teaming up with you once again this holiday season!
Pet InsuranceOne in two pets will experience a major illness or injury.
90% Coverage - One Simple Plan - No Payout Limits
Protecting your pet takes more than providing a balanced diet, ensuring plenty of exercise and scheduling regular checkups. Having pet insurance means being prepared for the cost of an unexpected accident or illness. Thus protecting you from the financial impact associated with these costs and providing your pet with the best possible care. Pet Food Express recommends Trupanion pet insurance. Protect your pets with pet health insurance from Trupanion.
My Mutt ProgramThe My Mutt Program utilizes posters of customers' pets to encourage donations to rescues and shelters.
Your pet has changed your life, in ways both big and small.
And our local rescues and shelters are changing the lives of countless animals who are still searching for their forever homes. Your donation can help these organizations keep their doors open, and make sure more pets – pets just like yours – find a permanent home.
It’s important to Pet Food Express to call attention to the needs of these non-profits, while also saying “kudos” to those who have made donations, and one big way for us to do that is through our My Mutt posters. When you donate money (and let us know about it) we will celebrate your gift with a My Mutt poster of your pet displayed in one of our stores.
This is how it works:
Donate $250 or more to a non-profit, animal-focused organization of your choice.
Fill out the online information form and email, fax, or upload a copy of your donation receipt from the shelter or rescue.
One of our professional pet photographers will call to arrange a photo shoot of your adorable pet.
You choose the image, and we print a large, high-quality poster on UV-protected Sintra board.
Once it’s on display in the store of your choosing, you get to see your pet every time you shop for food and supplies. (Next time you are in one of our stores, you can check out all the wonderful pictures of people’s pets on the walls and in the windows.)
Some guidelines and information:
Despite its My Mutt name, any animal can appear on a poster: dogs, cats, hamsters, horses, birds – you name it! And of course purebreds are included as well.
Those who donate $250 or more are guaranteed to see their poster displayed in the store for six months, and for a donation of $500 or more, the image is guaranteed to be up in the store for at least one year.
Multiple pets – whether photographed individually or together – are treated as distinctive My Mutts, each requiring its own donation. (Therefore a poster picturing two pets up in the stores for six months would require a $500 donation.)
Donations must be within the twelve months preceding the My Mutt application, and must be in addition to adoption fees if the donation is occurring at the time of pet adoption.
Your donation should be sent directly to the organization that you are supporting, not Pet Food Express. We just need proof of your donation via a receipt.
While we will do our very best (we really will!) to place your poster in the best location possible, we unfortunately cannot guarantee placements.
Community Veterinary ClinicOur affordable pet vaccination clinic offers no-appointment cat and dog vaccinations.
VIP PetCare provides affordable and accessible veterinary care for pet lovers across the Bay Area and throughout California. You can bring your dog or cat to any of our Pet Food Express stores (except Carmel) to get comprehensive vaccines, standard heartworm and fecal tests, pet microchip I.D.s with lifetime registration, de-worming services, and more. You do not need an appointment to attend one of these non-emergency veterinary clinics. New pet? We’ve got you covered! (We can handle your kitten and puppy shots too!)
Puppy Pack 1
Puppy Pack 2
Puppy Pack 3
5in1, Deworm, Fecal Test
5in1+Lepto, Nasal Bordetella, Deworm
(Add Fecal Test...$10)
5in1+Lepto 4, Injectable Bordetella, Deworm
(Add Fecal Test...$10)
5in1+Lepto 4, Bordetella, Fecal Test
VACCINATIONS AVAILABLE INDIVIDUALLY
Add K9 Rabies to any Pack for $10
Add Heartworm 4DX Test to any Pack for $15
Kitten Pack 1
Kitten Pack 2
Kitten Pack 3
3in1, Deworm, Fecal Test
3in1, FELV, Deworm
3in1, FELV, Purevax Rabies, Deworm
(Add Fecal Test...$10)
3in1, Purevax Rabies, Fecal Test
(Exposed to Outdoor Cats add FeLV...$14)
VACCINATIONS AVAILABLE INDIVIDUALLY
CANINE: INDIVIDUAL VACCINES
FELINE: INDIVIDUAL VACCINES
5in1 (DA2P + Parvovirus)................................... $31
Leptospirosis (4-way) ......................................... $31
Influenza H3N8..................................................... $31
PureVax Rabies...................................................... $31
3in1 (FVRCP)......................................................... $31
Feline Leukemia (FeLV)........................................ $31
Microchip Pet ID (Includes Lifetime Registration)...... $15
FIV/Feline Leukemia Test............................................... $35
Lyme Titer (Quantitative C6 ELISA).............................. $60
Parvo/Distemper Titer...................................................... $65
Rabies FAVN Titer -Please call in advance................ $255
Roundworm Deworm........................................................ $19
Tapeworm Deworm (Dosage based on weight) From $29
Heartworm (4DX) Test...................................................... $29
Fecal Test (Intestinal Parasite Screening..................... $25
Health Certificate - Please call in advance.........From $75
PACKAGE PRICES DO NOT INCLUDE FEES FOR BOOSTERS. ALL PRICES SUBJECT TO CHANGE
PACKAGE PRICES DO NOT INCLUDE FEES FOR BOOSTERS. ALL PRICES SUBJECT TO CHANGE.
SAVE ON MEDICATIONS FOR YOUR PET!
Contact Our HelpDesk at VipPetCare.com
1 (800) 427-7973
Community Veterinary Schedule
For more information, please click here
My Mutt PhotographersMeet the photographers behind the My Mutt posters.
We are very proud to introduce our team of sixteen professional pet photographers, who together are able to cover My Mutt assignments in the areas surrounding all Pet Food Express locations. Ranging widely in backgrounds, this talented group is composed of sixteen distinctive and unique styles and aesthetic visions. What has brought them together – besides a shared commitment to quality and professionalism – is a passion for the goals of the My Mutt program, and a love for animals. You may notice that the majority have worked extensively with rescues and shelters, and are dedicated pet owners themselves.
Quite simply, they are all animal people, and we are absolutely delighted that they have joined the My Mutt Photography Team.
|Brandi Burnsed (Greater Sacramento)||Diane Davis (Sonoma & Marin County)|
|Ellen Shershow Peña (East Bay)||GNS Photography (Gil & Sunee M. Leano, East Bay)|
|Jack Von Voast (Alameda County)||Josh Norem (San Francisco, Peninsula)|
|Kira Stackhouse (East Bay)||Lori Fusaro (Los Angeles)|
|Mark Rogers (San Francisco, Peninsula, North Bay)||Michael Huenergardt (Contra Costa County)|
|Monika Siauw (Los Angeles)||Pam Harvey-Merrill (Contra Costa County, Napa)|
|Rachel Shuler (Marin County)||Scott Broecker (Carmel)|
|Sonia Gates (South Bay)||Yamin Bilal (East Bay)|
I have always had a tremendous love for photography. When I was younger I loved to look at old family photos; it was like looking at my very own history book. I made sure as I was growing up that I was taking lots and lots of pictures to add to that history book. So when my husband and I started a family we both wanted photos of our kids with our family dog. At that time we didn’t have a “professional” camera so we went to the mall to have a portrait taken. As we were finishing up, something caught my dog’s eye and she bolted out the store. She ran right for the automatic doors that lead to the parking lot.
It was one of the most terrifying moments of my life, but she had her doggie guardian angels with her that day. She made it through the parking lot and straight to our truck without incident. However, from that moment on I swore I would never put our family – two or four-legged - in the position of being in an unsafe setting for a photo session. That’s how I fell into being an animal photographer.
When I finally started out with my first “big” camera, I just fell in love! I live in the most amazing farming community in Pleasant Grove, just outside of Roseville, and with both of my kids being very active in 4-H and FFA I have had a lot of opportunities to not only capture their moments but also those of the animals. My passion for taking pictures grew quickly into editing those photos and manipulating them. I feel very blessed to have the opportunity to capture others’ stories and contribute to their history book.
Feel free to contact me at Brandibphotos@yahoo.com or www.facebook.com/GreatShotsPhotographyByBrandi.
“I feel the weight of my calling as a photographer every day. I understand that the images I capture today will change people’s lives tomorrow. Sometimes it will be because they are having a bad day and seeing the face they love the very most in the world makes it better, by bringing back feelings of connection and meaning. Sometimes it will be because they didn’t feel good in their own skin; they thought that the world saw them as scared and insecure. Their portraits tell a story of someone beautiful and brave. And sometimes it will just be a smile because that face - it is just a great face.
I also feel the weight of my chosen career in animal rescue. Knowing that the little souls count on you to keep them from being a statistic in a shelter, while knowing you can’t save them all is heartbreaking. Saving some is healing, and making them a cherished member of a family is a blessing. Being able to use my camera to tell their story to help them find homes gives it all meaning.”
Diane lives with her husband of over thirty years, with whom she has three successful adult children, and together they host a “house load” of puppies and kitties. She has been a practicing photographer for over 25 years, and has been intensely involved in animal rescue for three years. She is most proud to be a part of LCAS, an all-volunteer group that has homed over 2,500 animals in 11 years.
For more information visit dianedavisphotography.com.
I am inspired by the Dog.
The dog has adapted to the human world like no other animal. When primitive man sat around the proverbial campfire, a myriad of beasts lived, breathed, and ate nearby, yet of all of these only the dog emerged as our domesticated
companion. We humans have been creating images of dogs nearly as long as we have been creating images of humans. As far back as 900 B.C., ancient Egyptians paid tribute to their pets by mummifying and painting them along with their human owners. In the 1600’s, artists such as Diego Velazquez and Anthony Van Dyck painted pastoral scenes showcasing regal hunting dogs alongside their owners.
Us dog lovers know our dogs are so much more than companions.
The dog is slobbery and kooky and soulful and precious. Next to Steve Martin and Jennifer Coolidge, they are the funniest creatures in the world. We are enthralled by them: the gentle gaze, the unconditional love, the stories of dog as hero. When I was a teenager, our Springer spaniel was my coolest and nicest friend. When I failed algebra, she licked my face. When I was lonely, she curled up in bed with me until I wasn’t lonely anymore.
You might think I photograph dogs, but I don’t. Not really.
Here is what I do: I work with dogs and their humans. Small dogs, big dogs, diva dogs, shy dogs, funny dogs, happy dogs, unusual dogs. The dogs and the humans and I get together, and together we make pictures.
Our earliest childhood memories are full of the funny and affectionate antics of the dogs and cats (and so much more) that were a constant in our households. We were "those" people - the ones that our friends and family reached out to for advice. They always knew that if an animal needed a little extra help, whether it was medical care to guide them down the road to recovery or just a little extra TLC to find trust in humans again, we were the first ones to call. The bonds that we created with these precious animals enriched our lives and gave us the desire to combine our two biggest passions - the love of animals and photography.
What could be more fun than photographing animals? At GNS Photography, we love capturing animals in their natural, playful form. If you wait long enough, animals will always provide the perfect picture. We have been partnering with Tony La Russa's Animal Rescue Foundation for more than 6 years. It has been such a privilege to be able to photograph so many of their signature events and photograph so many dogs and cats that have been given another chance to find a home of their own. We are also foster parents for ARF, so we get to care for and nurture puppies and dogs and help send them on their way to their wonderful new lives. We reside in the East Bay with our 3 dogs (1 of which we fostered from ARF) and 2 cats.
Many thanks to Pet Food Express - we love being a part of the My Mutt Program. It is an honor and there is nothing like meeting new people and the dogs or cats they either rescued or brought into their lives.
To see examples of our work, please follow us on Facebook or visit us at www.gnsfotos.com. We can be contacted by email at firstname.lastname@example.org.
I originally grew up on Maui, but moved to the Bay Area way back in the early sixties. Back when I was just a boy my grandmother gave me a camera…and the fascination has never waned; I have been professionally training dogs for almost 40 years and photographing them for even longer. Mark Twain once said “make your vocation your vacation" and, even after all these years, I still look forward to going to “work.”
Nothing is more rewarding than getting a doggie to solve a problem as they are learning something new, or having them display their true selves to the camera. My “My Mutt” experience has been a wonderful mix of meeting great people and photographing their lovable pets.
My involvement with animals is also multi-faceted, because I work not just as a trainer and a photographer, but also as a foster – I have been fostering dogs for nearly as long as I’ve been training them. Animal rescue is very important to me; almost all of the dogs in the “My Mutt” photos that I’ve done have been rescues, and I have had the real pleasure of being personally involved with their rescue experiences. Click here to view my gallery of photos.
If you would like to have a special photo of your special friend/friends, please call (510) 414-7751. Have doggie van, will travel.
I've been involved in pet rescue for over a decade in the San Francisco Bay Area - as a foster parent, adoption coordinator, cat socializer, dog walker… and also as a photographer. I have two blind cats of my own and have always had a fondness for "special" animals as well as animals in need. In 2014 I was named “Best Dog Photographer” by the readers of Bay Woof magazine, and was also named “Best Pet Photographer” for 2013 and 2014 by the voters in the Bay Area A-List. Plus, kittens and puppies seem to like me.
I originally started photographing animals because I've always been an animal lover, and when it comes to photography the motto is to "shoot what you love." So I started shooting my own cats, and then eventually rescue cats and dogs because it gave me a chance to help animals while simultaneously meeting a lot of cool pet lovers. I still volunteer my time for many Bay Area rescue organizations, including Wonder Cat Rescue, Toni's Kitty Rescue, Saving Grace Rescue, and I'm part of the photography team at Animal Care & Control in San Francisco in addition to my work for Pet Food Express. I love taking My Mutt portraits because I get to meet a lot of awesome people and their pets, and it gives me a chance to give back to the Bay Area pet community that I love so much. It's always a challenge to try to capture the animal's spirit and personality in every shoot, but it's a challenge that makes every shoot exciting for me, the owners, and the always adorable animal that ends up in front of my lens.
If you'd like to check out my work head on over to TheFurrtographer.com, oro you can see all of my past My Mutt galleries right here. You can also follow me on Facebook or send me an email at email@example.com.
Nearly a decade ago, I moved to California with the hope of doing something different. As a native of Pennsylvania and a post-college resident of NYC, San Francisco paved a new creative path for me. I started Nuena Photography in 2007 and have been living the dream ever since.
Though I’d been photographing my pets throughout my life (including but not limited to a frog, hermit crabs, cats, hamsters, birds, and a turtle), it was not until 2009, when I got my first dog - a Boston Terrier named Harley - that my life changed forever. Having Harley inspired me to start Project DOG, a social media campaign-turned-coffee table book project, focused on promoting responsible dog ownership. I was able to find and photograph more than 300 dogs representing 170 dog breeds (all from the SF Bay Area), fundraise $24k via Kickstarter, and publish a 352-page book within six months of the project’s inception. (Read more about Project DOG here.)
Since then my work has appeared in many publications including BARK, Life+Dog, Modern DOG, The World's Ugliest Dog Contest, Cute Overload, Golden Gate Fields, and Barron's series of dog breed bibles. In addition to Pet Food Express, other regular clients include Molly Mutt, 7x7 and Restoration Hardware. And I'm thrilled to have been named the Bay Area A-List’s Best Pet Photographer for 2011 and 2012.
You can often find me shooting pet-related events in the Bay Area, and photographing adoptable dogs for local dog rescue organizations. I love helping out as much as I can and the San Francisco Bay Area is an amazing place to be a “dog person!”
You can find out more about me and view my work at www.nuena.com and kirastackhouse.com, or follow me on Facebook and Twitter. I love my pets, and I’m absolutely in love with creating fun, memorable images that people will love and cherish forever!
Lori Fusaro has worked as a photographer since 1996. Her boutique studio, Fusaro Photography, is based in Los Angeles, CA, where she is well known for her lifestyle portraiture of pets. She was honored as the top portrait photographer in the L.A. area for five consecutive years and her work has been featured on NBC Nightly News (in a segment which won a Genesis Award), as well as on The Today Show Pets and in the book So You Want To Be A Pet Photographer. Lori is also the staff photographer for Best Friends Animal Society.
Many of her photographs have received critical acclaim, and have graced the pages and covers of magazines and calendars, in addition to being showcased in art shows. She has worked successfully with a number of animal organizations:• BAD RAP • Idaho Humane Society • Born Again Pit Bull Rescue • Wings Of Rescue • Angel City Pit Bulls • K9 Connection • Guide Dogs For The Blind • Pin Ups For Pups • HeARTs Speak • The Unexpected Pit Bull
I've been photographing animals since I could hold a camera. In fact, the very first picture I ever printed was a shot I took when I was 11 of my black cat sitting in a patch of hot pink azalea bushes. What began as a lifelong hobby turned into a full-time career as a professional pet photographer 5 years ago when I decided I much preferred spending my work day playing on the ground with cats, dogs and bunnies than sitting in an office in front of a computer. Since then I've worked with numerous private and commercial clients, appeared in many magazines and books and have been named Best Bay Area Pet Photographer every year in SFGate since 2008.
My style is very contemporary and candid with a focus on capturing animals’ individuality and uniqueness, with a few dashes of humor and action thrown in for good measure. I prefer working on location in settings such as beaches, parks and homes, where pets feel comfortable and can act like themselves.
Working with pets on a daily basis also allows me to indulge my other passion: helping animal welfare and rescue groups. In addition to photographing My Mutt posters for Pet Food Express, which supports such groups all over Northern California, I also serve on the board of Give A Dog A Bone and the advisory board of VETSOS
If you'd like to see more of my work or are interested in having your pet photographed please stop by Mark Rogers Photography or give me a call at (415) 378-8602.
For well over 30 years I’ve enjoyed meeting and photographing a variety of people and animals. In that time I’ve navigated two completely different careers, sailed around the world, worked with rescue organizations and trained my own dogs. All of these opportunities have offered me a lifetime full of amazing sights and subjects. Sometimes I was lucky enough to have my camera and catch them on film. When I did I discovered a couple of things. One is that it’s not the amount of good stuff
you put in the picture, it’s more about eliminating the bad. The other thing I found is that the experience at the time the photograph is taken can be just as important as the image. Each time you view it you visit a memory not only of what you see but of the time surrounding it. For me there is no greater reward than seeing someone view my work and witness that spark of emotion or hearing about a memory that has been rekindled.
With this in mind I try to make every photo session as relaxing and enjoyable as possible for both the owners and the pets. Each session has its own challenges, whether it’s in a park with numerous distractions or at someone’s home photographing a pet hiding behind furniture or crawling under a bed. Working to overcome these challenges and capturing the animal’s personality in the photo is part of the fun. It takes a little time, understanding, and sometimes a lot of patience. In the end we come away with an image that sparks a memory of our brief time together.
I was born and raised in Jakarta, Indonesia. Where I come from, pets are few and far between. It wouldn’t be until I moved to California that I was able to discover my love of animals of all kinds. Now I am the proud parent of two adopted cats, and look forward to adopting a puppy in the future when I have the space.
I attended college to study music and recording engineering, only later realizing my natural interest in photography. Eventually I was spurred to pursue my true passion. I began working in wedding and engagement photography, eventually expanding into fashion and style photography, dabbling in cinematography, and all the while photographing my pets in my spare time.
When the opportunity arose for me to work with the My Mutt program, I jumped at the chance to combine my two loves, photography and animals. Now I use everything I have learned to capture the spirit and personality of the amazing animals that I meet.
Photography has always been my passion. From the time I was a youngster, I always had a camera in my pocket.
For over 35 years, I was fortunate enough to work on the waterfront for an ocean carrier (unfortunately - it was in an office). During that time, I was given free rein to take photos anytime, anywhere, as long as I was on my lunch hour or coffee break. With permission from the captain of the vessels, I was even permitted to go aboard whenever they were in port. One time, I talked my way onto one of the tug boats that was assigned to assist a vessel preparing to depart. The other tug was backing up, "posed" under the humongous bow of the vessel, the sun was setting and the sky line of San Francisco was in the back ground. What a shot!!!
New security measures following 9/11 put an end to my shipyard photography, and a short time later, I "graduated" (some people would say "retired") from my job with the ocean carrier. As I was now looking for a new focus for my lens, when someone mentioned to me that Pet Food Express just happened to be looking for another photographer, I jumped at the opportunity. It has been about 5+ years now of getting to do what I love to do and I could not be happier.
And I've yet to meet a dog or cat that has complained that one of my photos has made them look fat.
Photography became a passion much later, but these two loves truly began to come together after adopting and rehabilitating a rescue kitty. Her case highlighted for me the plight of the many other unwanted animals and, since the aforementioned car-full of critters was somewhat impractical, I wanted to find some other way to help.
After discovering an article about how appealing-looking photographs tended to drastically increase adoption rates, a little spark went off for me — this, at least, I could do! At a time when I was really searching for my niche, photographing shelter pets helped me find my direction, and now a large aspect of my work is photographing animals.
I love studying and learning about animal behavior; how to interact with them and what makes them tick. In my photography, I focus on their personality and expressions and just capturing them being themselves — after all, it's what delights us about them!
I still do volunteer photography with local rescue charities, such as Jake's Place Cat Rescue, and am in awe of their dedication to save lives. I am thrilled to be working with Pet Food Express' My Mutt program — they do such a great job in the community and their encouragement to adopt and donate to animal welfare is really outstanding.
I would encourage anyone to get involved in rescue, and to adopt or foster an animal — you never know, it could shape your career like it did mine!
Scott Broecker is a lifelong dog lover who combines his artistic style with a fine technical skill to capture the essence of the dogs he photographs. Originally from Closter, NJ, he moved to San Francisco, Oakland, and then Alameda before finally settling in Pacific Grove with his wife Carie twenty years ago.
Together they were motivated by their beloved shepherd mix, Sunshine, to found Coastal Canine magazine, now in its fifth year of publication. In honor of the sixteen years they spent traveling, hiking, dining and going to the beach with Sunshine, they aim to inspire others with articles about people helping dogs and dogs helping people, as well as a wide range of other dog-related topics.
With Carie also cofounding two of the local rescue groups, they have personally done lots of fostering, and all five of their dogs – Marshall, Lucy Brown, Savanna, Buster, and Buddy - plus cat Betty Boop are rescues. Between the fostering, the magazine, the My Mutts, and the rescue work, Scott’s life has totally gone to the dogs - and of course that’s a good thing.
Scott has been taking photos for the Carmel Pet Food Express ever since its June 2009 opening, which translates to over 100 My Mutt photo shoots, and he swears every shoot has been fun. His favorite place to shoot is usually along the coast with the waves breaking in the background and the warm late afternoon lighting helping to bring out both the colors in the dog and the landscape.
My path to pet photography began with a desire to chronicle the lives of my two Labrador companions, Henry and Annie. I wanted to capture and document their uniqueness, not just with glamour shots but with shots of them being their sandy, slobbery, fun-loving selves. I wanted to own a collection of beautiful images that would make me smile long after they had crossed the rainbow bridge. Some years later, pet photography seemed a natural evolution and a perfect fit. Today, I am in the business of doing what I love for others who share my desire.
I also have a passion for rescue photography. I am a volunteer at the Santa Cruz County Animal Shelter where I started as a dog walker and now work on a weekly basis, assisted by an incredible team of volunteers, taking photos for the shelter’s web and social media sites. I also volunteer my services to other animal welfare non-profits in the Santa Cruz area. In rescue photography, I especially love photographing animals deemed more difficult to adopt out – seniors, those with health issues or breeds considered less popular among potential adopters. My goal is to capture images that will catch the eyes and win the hearts of potential adopters. It is challenging but extremely rewarding.
I feel privileged to now be a South Bay photographer for the Pet Food Express My Mutt program. Their contribution to animal rescues is impressive and it is an honor to be a part of that effort. It is another perfect fit and I look forward to meeting more wonderful people and their pets through the My Mutt program.
Please visit my website and meet some of the pups I’ve photographed (including my own!): www.soniagates.com
I have always loved animals and, in some form or another, I've always been into photography. It was only natural that I'd put the two interests together. Three years ago, I decided to do exactly that.
I began my photographic career as a nature and wildlife photographer, and have spent many days studying the habits of wild animals at Mt. Diablo State Park; Coyote Hills Regional Park; and even Vancouver, B.C.'s Stanley Park. Through this I have developed patience and a unique eye for integrating the natural environment into your pet's photographs.
My goal is to present you with photographs of your pet that you would be proud to look at again and again, to share with friends and family, to hang on your wall. I strive to capture the moments that define the essence of what makes our pets special to us.
Yamin's work can be viewed at www.happypawsphoto.com.
Self-Service Pet WashThe Best Place for a dog wash!
Getting your dog clean has never been easier.
In nearly all* of our 56 Pet Food Express locations, we have self-service pet washes. Each wash station features the following:
- Raised tubs so you don’t strain your back
- Tie-downs to keep your pet secure
- Three all-natural shampoos from California-based Earthbath
- Air dryers
- Aprons to keep you dry from a shaking dog
- And the best part is, WE CLEAN UP THE MESS!
The self-service pet wash costs $15 per token, and is also part of our Buy Three get the Fourth Free program, so $45 for four washes. Once you pop the token into the machine, the pet wash station is active for 25 minutes—which is usually long enough to wash two dogs!
All critters, great and small, are welcome in the pet wash. It’s not unusual to see a water-friendly cat, or even a family of sheep at the San Carlos location.
For new store openings, we offer FREE pet washes to allow customers to see how easy it is.
Swing by one of our locations today and get that pooch all shiny and new!
*Our Castro Valley, Mountain View and Stonestown locations do not have pet washes.
Michael & Mark’s StoryFind out how Pet Food Express got started.
Michael and Mark have been business partners for nearly 20 years(that's 140 in dog years!), running Pet Food Express. You'd think by now they would have agreed on the story of how they met and formed their business—but as it has been many years, they still need to remind each other about some of the details.
It all started back when Michael was a boy of 7 and wasn’t allowed to get a dog, so he began bringing home stray cats. At 16, he finally got his first dog, a German Shepherd, and trained him to respond to many commands off-leash. Years later, while attending City College of San Francisco in 1976, Michael decided to start a dog training business in order to supplement student loans (During this time, Mark was having his Bar Mitzvah). By the 1980s, Michael's little business (called Pro-Train) had become the largest professional dog training company in Northern California. He also opened his first “brick and mortar” store in 1980, in West Portal for dog training and pet supplies.
In 1986 (the same year “Top Gun” hit movie theaters), Michael changed the name of his store to Pet Food Express, and the company started expanding its paw print in the Bay Area. By the time co-owners Michael and Mark finally met in 1992, Pet Food Express had expanded to three locations.
Getting Michael and Mark to discuss how they actually met resulted in this conversation:
Mark: My girlfriend brought home a dog. I didn’t want a dog. The dog’s name was Maxine and she fed the dog Nutro MAX. Good, I can remember the name of the food because of the dog. Maxine and MAX. The problem was the only place we could get the food was from the vet.
Michael: Or so he thought.
Mark: Or so I thought. The vet was in Marin, and he wasn’t open on the weekends or the evenings and I worked in Berkeley. I would have to drive there on my lunch hour to get the food, but often he was out or didn’t have the right size bag. But my girlfriend would not take any excuses. If I didn’t bring the right food, I was in trouble.
When my girlfriend wasn’t at home, I fed the dog spaghetti. Why? I liked spaghetti; I was eating spaghetti, so the dog got spaghetti. When I got a second dog—a white poodle—I added red tomato sauce, because when the dog was eating, it looked like he had just eaten a deer.
One day, Michael opened his third store, in Berkeley, right next to my electronics business.
Michael: I thought we met at the Cow Palace dog show?
Mark: We did, but I stopped in your store first but you didn’t know who I was. Michael tried to get me to switch foods, but I wasn’t listening.
Michael:But 99 percent of our customers would.
Mark:My girlfriend dragged me to the dog show at the Cow Palace to look for a poodle, so I didn’t really have anything to do. Michael and I started talking. I got the book of coupons he was handing out. Then we realized we had businesses right next to each other.
In the electronics business, I had to fight just to make $5 on a fax machine. Michael started telling me how good the pet food business was—and that dogs don’t write bad checks.
Michael: We saw it as a great opportunity. Mark had a lot of retail experience, which I lacked at that time.
And that was the beginning –almost 20 years ago. In 1993, Michael and Mark opened another store, this time in San Leandro with their first self-service pet wash. In 1996, Pet Food Express expanded to 10 stores; in 1999 to 15; in 2006 to 28 and currently the company has 56 California locations—with more coming soon!
“We are becoming a larger and larger business, and we view ourselves as a well-run operation,” Michael said. “But we cannot forget where we came from and how important it is to act like an independent and to have a personal touch on everything we do.”
(Just in case you're concerned or curious, Mark no longer feeds his dogs spaghetti.)
Mark: I actually do still feed the dogs spaghetti. By the way, although I did not want the dog initially, I came to love the dog—even though she ate 38 pairs of my girlfriend’s shoes, three couches, sheet rock and bricks. When my girlfriend left (over the dog), I took Maxine and the poodle, Nick, even though it was my girlfriend’s dog.
Giving Back to Pet Rescues, Pet Shelters, K9s and SchoolsWe accomplished many goals at Pet Food Express in 2014, but are most proud of the number of homeless animals placed in new homes.
More than 10,000 dogs, cats and small animals found forever homes via adoption events at our stores and through the nine permanent cat adoption centers!
In October 2014, 814 dogs, cats, bunnies, hamsters, roosters and other adorable animals found new homes during the Pet Food Express Bay Area Pet Fair in Marin. This was an increase of over 120 pet adoptions from the previous year’s event!
It’s been thrilling to see more than 125,000 pets go to forever homes over the last decade, thanks to our wonderful adoption partners, including www.petfoodexpressadoptions.com.
Pet Food Express donated more than $1.6 million in 2014 to over 50 police K-9 departments, 200+ rescues & shelters, and more than 100 schools in California.
How’d we do it?
$200,000+ donated to California pet rescues/shelters via our 20/20 adoption program
$260,000 donated to pet groups via the My Mutt program
$98,000 to the Save a Kitten campaign (plus product donations)
$118,000 to Cover your K-9, the annual police dog fundraiser
$161,000 for local rescues and shelters via the Giving Tree (plus product donations)
- $750,000 of food and litter donations to California rescues and shelters
Our passion for helping the animal community is strongly visible at each of our 56 California stores. For the fifth year running, Pet Food Express was named one of the Top Bay Area Work Places!
Thank you to all our customers and employees—we couldn’t do this without your passion, commitment and generosity.
Who We ArePet Food Express is one of the country's leading independent pet food and supply retailers.
With 56 stores located throughout California. Our corporate offices, Pet Food University, and distribution center are all located in Oakland, California.
We love pets! It is the glue that unites our company. Employees and customers are welcome to bring their well-behaved pets to our stores. As part of our commitment to animal welfare, we have helped find homes for over 61,000 homeless animals through Pet Food Express Adoptions and we work closely with and materially support numerous local SPCAs and pet rescue organizations. Additionally, we sponsor adoptions, low cost vaccination clinics, and dog training classes at most of our stores. Our state-of-the-art Self-Service Pet Washes provide a unique and useful service for our customers. We truly try to be a welcome asset to each of the local communities that we serve!
We strive to provide the highest quality pet foods and supplies at competitive prices along with personal and knowledgeable service to help you take the best care of your pet. We want you and your pets to be happy with all of your purchases at Pet Food Express, so we stand behind our products with a 100% satisfaction guarantee! Company owners, Michael & Mark, are always available to speak with customers and staff. They take great pride and a hands-on interest in the quality of all aspects of the business.
Pet Food Express has won numerous industry awards including:
- Top Work Places in the Bay Area 2010, 2011, 2012, 2013 & 2014 - Bay Area News Group
- Best Sacramento Workplaces 2012 - Sacramento Area Human Resource Association
- Best Employee Relations 1996 - Pet Product News
- Best Pet Superstores 2009, 2010, 2011, 2012 & 2013 - Bay Woof
- Retailer of the Year 1997 & 2007 - Pet Product News
- Retailer of the Year 2010 - Pet Business
- Best Pet Store 2004, 2010, 2011 & 2012 - East Bay Express
- Best of the Bay 2011 - San Francisco Bay Guardian
- Best Bay Area Pet Shop 2010 - San Francisco Chronicle
- Evie Award 2010 - Tony La Russa's ARF
- "Pet Food Express Day" in San Francisco August 20, 2011 - San Francisco Mayor Ed Lee
Customers are truly #1
All retailers make this claim but how many of them actually live it? We see our customers as people, not just as wallets. We know that you love your pets as we love ours so we discover and honor the needs and wants of each individual that visits us. Shop with us and you will see that we offer a different environment in which to shop for your special friends. In order to be effective in this, we educate and train our employees but more than anything else, it is our employees’ love and passion for pets that sets them apart and inspires them to do whatever it takes to earn your trust and make you happy.
Our Low Price Guarantee
Pet Food Express will beat a competitor’s price on the identical item by 10% of the price or $1.00, whichever is less* (conditions apply)
How it works…
If the price of the item is $10.00 or less, we will beat it by 10% of the competitor’s price.
Example: A competitor sells an item for $5.00 and PFE sells it for $6.00. We will sell it to you for $4.50 (10% of $5.00)
If the price of the item is more than $10.00, we will beat it by $1.00.
Example: A competitor sells an item for $15.00 and PFE sells it for $16.00. We will sell it to you for $14.00.
Who is a competitor?
The Low Price Guarantee applies to any retail store in our market area.
Verification of price and availability
We must be able to verify the competitor’s price and that it is in stock through a current advertisement, receipt less than 30-days-old, or a phone call to the seller in order to beat the price.
The product and packaging must be identical to what we are selling. If the competitor has any limitations on the deal, we may impose the same limit. If there are any other terms or conditions on the sale, we may match them. Distressed, seconded, and damaged goods are excluded.
This policy is subject to change at any time in our sole discretion.
We will gladly refund any item purchased from Pet Food Express within 30 days of the original purchase date as long as it is in new condition, with all packaging and accompanied by the original purchase receipt. Items not meeting these conditions may be exchanged or returned for store credit.
At our discretion, cash or check purchases over $50 may be refunded by check from our main office (allow 10 business days). Debit card purchases will be refunded in cash, provided that we have sufficient funds on hand. Credit card purchases will be credited to your card the same day (your bank will post it to your account according to its policy).
We require your name, address and a photo i.d. for all refunds (Calif. Civil Code Sec. 1723).